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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Candy Turner

Candy Turner

March 20, 2025

5  out of  5
rating by Candy Turner
"Worked with Kaelynn customer care agent and she is amazing! She took care of my request quickly. I was highly satisfied with the outcome. ~Thank you, Kaelynn"
We responded:
"Thank you, Candy, for sharing your experience! I'm happy to hear that Kaelynn was able to assist you efficiently and that you were satisfied with the outcome. We appreciate your feedback and are here for any future needs or questions you may have."
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Tay Woods

March 18, 2025

5  out of  5
rating by Tay Woods
"Ariel did an amazing job at helping me work through an insurance quote for my new car. Always appreciate talking to these folks. Extremely helpful and professional."
We responded:
"Thank you, Tay! I'm glad to hear that Ariel was able to assist you. Our team takes pride in being helpful and professional, and it's wonderful to know you appreciate our efforts. If you have any more questions or need further assistance, feel free to reach out anytime."
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M Janski

March 14, 2025

5  out of  5
rating by M Janski
"Kaelynn and the team at Alex Baldwin's State Farm are amazing people and great to work with. Kaelynn has been so helpful and kind while helping me save money on my insurance rates!"
We responded:
"Thank you, M Janski, for your wonderful feedback! I'm happy to hear that Kaelynn and the team have been helpful and kind in assisting you with your insurance needs. It's great to know we could help you save money on your rates. If you have any further questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
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Pamela Creech

March 13, 2025

5  out of  5
rating by Pamela Creech
"Hi there I just wanted to put a shout out to. * Ariel * from state farm for always answering my phone call and getting back fast with me on my questions communication is so important and she has been there all the way. I appreciate you and thank you. Also to Alex Baldwin for getting me started on this insurance plan. Much appreciated thanks."
We responded:
"Thank you, Pamela! I'm thrilled to hear that Ariel has been consistently helpful and responsive to your needs. Effective communication is essential, and it's great to know she's been there for you. I'm also pleased that I could help you get started with your insurance plan. If you have any more questions or need further assistance, don't hesitate to reach out anytime!"
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Keith Delozier

March 12, 2025

5  out of  5
rating by Keith Delozier
"Kaelynn was super helpful and informative. She is very good at helping you understand your policies."
We responded:
"Thank you, Keith, for your wonderful feedback! I'm glad to hear that Kaelynn was able to assist you effectively and provide clear explanations of your policies. It's great to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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antonio lopez

March 11, 2025

5  out of  5
rating by antonio lopez
"The agent that helped me over the phone and through email, Kaelynn K was very informative and a great help in transferring my policy state to state. Would recommend working with her in the future to anyone!"
We responded:
"Thank you, Antonio, for sharing your experience! I'm happy to hear that Kaelynn was able to assist you effectively with your policy transfer. Her dedication to providing informative and helpful service is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Kristian Delgado

March 10, 2025

5  out of  5
rating by Kristian Delgado
"Great team with excellent customer service!"
We responded:
"Thank you, Kristian, for your fantastic review! I'm happy to know that our team provided you with excellent customer service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
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Keith Henry

March 7, 2025

5  out of  5
rating by Keith Henry
"Shelia was incredibly helpful looking through our policy to help me understand what were paying for. Grateful for her help!"
We responded:
"Thank you, Keith, for sharing your experience! I'm happy to hear that Shelia was able to assist you in understanding your policy details. Her dedication to helping our customers is truly appreciated. If you have any more questions, feel free to reach out to our office anytime."
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Kevin McClelland

March 5, 2025

5  out of  5
rating by Kevin McClelland
"can’t say enough good things about my experience with State Farm and my agent, Alex Baldwin. I’ve been insured with them for my Plymouth Prowler, and the level of service I receive is second to none. Today, I had the pleasure of working with Eleanor McCabe, and she was absolutely outstanding! She took the time to answer all my questions thoroughly, went over my policy coverage in detail, and made sure I fully understood everything. Not only that, but she also processed two payments over the phone, enrolled me in auto pay, and promptly emailed digital copies of my insurance cards—all while committing to mailing me physical copies as well. The customer service I receive from Alex Baldwin’s team at State Farm is top-tier, and Eleanor truly went above and beyond to make the process seamless and stress-free. I genuinely feel like I’m getting exceptional value for my money, and it’s reassuring to know I have a team that cares about my coverage as much as I do. If you’re looking for a knowledgeable, responsive, and customer-focused team, I highly recommend State Farm and Alex Baldwin’s office. Huge thanks to Eleanor for her patience, professionalism, and outstanding service!"
We responded:
"Thank you so much, Kevin, for taking the time to share your experience with us! I am truly delighted to hear that Eleanor provided you with such exceptional service during your interaction. It’s wonderful to learn how she took the time to address all of your questions thoroughly, managed your payments efficiently, and ensured that you had everything you needed throughout the process. Your recommendation means a great deal to us, and we want you to know that we are always here to assist you with any future needs you might have. Please feel free to reach out to us anytime; we are more than happy to help!"
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Ryan Finkelstein

March 5, 2025

5  out of  5
rating by Ryan Finkelstein
"I've dealt with Ariel from this office multiple times and she's always been a joy to work with. The first time I dealt with her was on a time sensitive DMV matter which she promptly addressed and helped me avoid potential reporting fines from the state I was relocating from. The second time, most recently, was when I was creating a new renters policy. She is always easygoing, positive, works efficiently and thoroughly to ensure all my needs are addressed. Looking forward to working with her again in the future."
We responded:
"Thank you, Ryan, for sharing your experience! I'm delighted to hear that Ariel has been such a positive influence in your interactions with our office. Her ability to efficiently handle time-sensitive matters and ensure your needs are met is truly commendable. We're excited to continue assisting you with any insurance needs you may have. Don't hesitate to reach out if you have any questions or need further assistance!"
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Kimber Collins

March 5, 2025

5  out of  5
rating by Kimber Collins
"Office staff is always helpful"
We responded:
"Thank you, Kimber, for your wonderful feedback! I'm glad to know our office staff is always helpful. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Madeline Farris

February 24, 2025

5  out of  5
rating by Madeline Farris
"Grace was so helpful with all of my insurance issues!!"
We responded:
"Thank you, Madeline, for sharing your experience! I'm glad to hear that Grace was able to assist you with your insurance needs. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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braden runnels

February 24, 2025

5  out of  5
rating by braden runnels
"Grace was so helpful and sweet!"
We responded:
"Thank you, Braden, for your wonderful review! I'm happy to hear that Grace was able to assist you so well. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Kelsey Vaughn

February 19, 2025

5  out of  5
rating by Kelsey Vaughn
"Absolutely thrilled with the service I received from Drew Howerton at State Farm! She was incredibly helpful, friendly, and knowledgeable. Drew took the time to explain everything in detail, making sure I understood my options and ensuring I got the best coverage for my needs. It's clear she genuinely cares about her clients, and I truly appreciate her patience and expertise. Highly recommend Drew to anyone looking for an insurance agent who goes above and beyond! 5 stars all the way!"
We responded:
"Thank you, Kelsey, for sharing your experience! I'm glad to hear that Drew was able to assist you so effectively. Her dedication to providing detailed explanations and ensuring the best coverage is truly commendable. Your recommendation means a lot, and we're here for any future insurance needs or questions you might have!"
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Olivia Smith

February 10, 2025

5  out of  5
rating by Olivia Smith
"I switched to State Farm from Geico almost a year ago now and it's been great. Ariel is very friendly and professional and very helpful! I'm very pleased with the service I've received so far!"
We responded:
"Thank you, Olivia, for sharing your experience! I'm glad to hear that your switch has been positive. Ariel is indeed a valuable part of our team, and we're happy to know she's been helpful and professional. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
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Mandy Riddick

February 6, 2025

5  out of  5
rating by Mandy Riddick
"Sheila is amazing! Customer service is 5 star. She dealt with my issue right away and was so very kind. Thanks again, Sheila!"
We responded:
"Thank you, Mandy! I'm glad to hear about your positive experience with Sheila. Her dedication to providing exceptional customer service is truly appreciated. If you have any more questions or need any other assistance, feel free to reach out to our office."
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Gray McClatchy

February 5, 2025

5  out of  5
rating by Gray McClatchy
"Ariel was quick, friendly and helpful at getting my car insurance switched over to a new vehicle. Made the process very easy, would highly recommend."
We responded:
"Thank you for sharing your experience, Gray! We’re glad to hear Ariel made switching your insurance to a new vehicle so easy. If you ever need anything else, don’t hesitate to reach out!"
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Isaac Scarborough

February 5, 2025

5  out of  5
rating by Isaac Scarborough
"The staff at Alex Baldwin State Farm is kind and attentive. They were quick to answer my questions and make sure I felt comfortable. I would highly recommend them to anyone."
We responded:
"Thank you, Isaac, for sharing your experience! I'm glad our team was able to provide you with attentive service and make you feel comfortable. Your recommendation means a lot to us. "
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Ebony Stokes

February 4, 2025

5  out of  5
rating by Ebony Stokes
"I needed an update on my policy and Hollen Spencer was the most helpful. His warmth and great customer service made it easy to convey what I needed and get the modifications completed. Just overall great experience every time I call the office. Hollen is a rock star!"
We responded:
"Thank you, Ebony, for sharing your experience! I'm happy to know that Hollen provided such helpful and warm service. It's wonderful to hear that your interactions with our office have been consistently positive. If you have any questions, feel free to reach out. We're here to help!"
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Dmytro Demydov

January 30, 2025

5  out of  5
rating by Dmytro Demydov
"That’s why you want to have a great local agent, so they are here for you when you need them. Worked with Sheila twice, and every time she was very understanding, helpful, and compassionate."
We responded:
"Thank you, Dmytro, for sharing your experience! It's important to us to be there when you need us. If you ever have more questions or need assistance, We're here to help!"
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Slater Swartwood

January 30, 2025

5  out of  5
rating by Slater Swartwood
"Best in Fayetteville! Great people over at Alex Baldwin."
We responded:
"Thank you, Slater! We're glad you think so highly of our team at Alex Baldwin - State Farm Insurance. It's wonderful to know you appreciate our efforts! Your recommendation means a lot to us!"
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Patti Johnson

January 29, 2025

5  out of  5
rating by Patti Johnson
"Kathryn was very helpful and was able to have my issue resolved within minutes. She is always very cheerful everytime I have to call whether it be a change in policy, or to just have cards sent to me. She goes above and beyond great customer service."
We responded:
"Thank you, Patti, for sharing your experience! I'm happy to hear that Kathryn was able to resolve your issue quickly and that her cheerful attitude made your interactions pleasant. "
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Berry Buttons

January 28, 2025

5  out of  5
rating by Berry Buttons
"The ladies up front were very helpful! I really appreciated them!!"
We responded:
"Thank you, Berry! I'm glad to hear that the ladies up front were so helpful. We appreciate your kind words and are here to assist you with any future needs. Feel free to reach out anytime!"
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Nate Spencer

January 21, 2025

5  out of  5
rating by Nate Spencer
"I had to move a policy from Texas to Arkansas and Kaelynn was so helpful! She walked me through everything on the phone and it was done in less than 15 minutes. Spectacular experience, couldn't have gone any better! Thank you Kaelynn!"
We responded:
"Thank you, Nate, for sharing your experience! I'm glad Kaelynn was able to assist you with moving your policy efficiently. It's wonderful to know that everything went smoothly and quickly. If you need further assistance, feel free to reach out to our office anytime."
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Dawn Dudley

January 21, 2025

5  out of  5
rating by Dawn Dudley
"Drew’s team is very responsive and prompt. We live in Texas and are not familiar with insurance policies in Arkansas and they are very good in helping us understand the differences. If you are looking for a team to insure your car, home, whatever, consider Drew!"
We responded:
"Thank you, Dawn, for your wonderful feedback! I'm happy to know that Drew's team has been responsive and helpful in explaining the differences in insurance policies between Texas and Arkansas. Your recommendation means a lot to us. "