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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Johna Phillips Graham

Johna Phillips Graham

September 3, 2026

5  out of  5
rating by Johna Phillips Graham
"Ms roberts was the best helping me today over the phone"
We responded:
"Thank you, Johna, for taking the time to leave us a review! I'm happy to hear that Sheila was able to assist you so well over the phone. We're always here to help if anything else comes up!"
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Karen M.F Young

September 3, 2026

5  out of  5
rating by Karen M.F Young
"The lady that answers the phone is so helpful and professional. All of my questions get answered and she is always so nice and relieves my stress about my insurance. My agent is lucky to have her. Ms Shiela was great"
We responded:
"Thank you, Karen, for your wonderful feedback! I'm delighted to hear that our team member has been so helpful and professional in addressing your questions and easing your concerns. We're grateful to have such dedicated individuals on our team. If you ever need further assistance, please don't hesitate to reach out!"
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Stacy Hinman

September 2, 2026

1  out of  5
rating by Stacy Hinman
"Mitchel is worthless and did not respond, document or address my issue. I felt invisible as I could not even get him to email or call me back.

I had to physically walk into the office to address my problem. The front desk staff was kind and courteous. The apologized and fixed the issue for me.

I’m beyond angry as Mitchel’s actions and failure to follow through caused me to panic about insurance lapse.

Progressive is much cheaper for the same level of coverage fyi."
We responded:
"Thank you for sharing your experience, Stacy. I'm truly sorry to hear about the frustration you faced with Mitchel and the lack of communication. It's important to us that every concern is addressed promptly, and I apologize for the inconvenience this caused you. I'm glad our front desk staff was able to assist you when you visited. Please reach out to our office directly so we can make this right and ensure you feel supported."
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Amber Higgins

September 2, 2026

5  out of  5
rating by Amber Higgins
"Absolutely great customer service by Ms. Linlee and she was so helpful with answering my questions. 😌"
We responded:
"Amber, we thank you for the amazing review. We value you and the chance to help you with your insurance needs."
Profile photo of Audrey Hood

Audrey Hood

August 31, 2026

5  out of  5
rating by Audrey Hood
"Josie helped get me started on a quote and State Farm ended up helping me save a lot of money."
We responded:
"Thank you, Audrey! I'm happy to hear that Josie was able to assist you with your quote and that we could help you save money. We're here to make things easier for you. Feel free to reach out if you need anything else!"
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juanita

August 31, 2026

5  out of  5
rating by juanita
"Mari is the sweetest young lady and has amazing customer service"
We responded:
"Juanita, thank you for taking the time to leave us a review! I'm happy to hear that Mari provided you with such great customer service. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
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Amie Rodriguez

August 31, 2026

5  out of  5
rating by Amie Rodriguez
"Sheila is amazing! So kind, informative, and quick! I really appreciate her a ton! She needs the biggest raise! 😀"
We responded:
"Thank you, Amie! I'm glad to hear that Sheila made such a positive impression with her kindness and efficiency. We truly value her as part of our team. Let us know if we can help with anything else!"
Profile photo of K

K

August 28, 2026

5  out of  5
rating by K
"Kendra fixed us up! We needed to add our new homeowner's policy and bundle with our auto insurance and she made it simple. Their customer service is amazing."
Profile photo of Jessica Bell

Jessica Bell

August 28, 2026

5  out of  5
rating by Jessica Bell
"Brittany helped me so much with understanding my policies. I always recommend this agency!! So kind!"
We responded:
"Jessica, thank you for taking the time to leave us a review! I'm happy to hear that Brittany was able to help you understand your policies. We appreciate your recommendations and are glad to have you with us. Feel free to reach out if you need anything else!"
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Emilee Lacy

August 28, 2026

5  out of  5
rating by Emilee Lacy
"Madelynn is so helpful! I called with questions and she was able to answer them thoroughly. All issues were resolved quickly. She was kind and very easy to talk to."
We responded:
"Emilee, thank you for taking the time to leave us a review! I'm happy to hear that Madelynn was able to assist you with your questions and resolve everything quickly. We strive to make sure our team is approachable and helpful. Feel free to reach out if you need anything else!"
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Donna Bussie

August 27, 2026

5  out of  5
rating by Donna Bussie
"Wonderful very professional and thoughtful answered all my concerns and questions provided the documents I needed for my new policy this firm is great fit good job!"
We responded:
"Thank you, Donna! I'm happy to know you found our service professional and thoughtful. It's great that we could address your concerns and provide the necessary documents for your new policy. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Erica Greenleaf

Erica Greenleaf

August 27, 2026

5  out of  5
rating by Erica Greenleaf
"Sheila is always so helpful, makes any updates or changes to my policy super easy, and always so friendly. 10/10 recommend!"
We responded:
"Erica, thank you for taking the time to leave us a review! I'm happy to hear that Shelia has been so helpful and friendly while assisting with your policy updates. We appreciate your recommendation! Feel free to reach out if you need anything else!"
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steven meeks

August 26, 2026

5  out of  5
rating by steven meeks
"Our agent is fantastic, and does a very good job."
We responded:
"Steven, thank you for the 5 stars! I'm happy to hear that you're satisfied with the service from our office. We strive to do our best for you. Let us know if we can help with anything else!"
Profile photo of Emma Nordstrom

Emma Nordstrom

August 25, 2026

5  out of  5
rating by Emma Nordstrom
"Shelia was friendly and pleasant and a great help with everything I needed!"
We responded:
"Emma, thank you for taking the time to leave us a review! I'm happy to hear that Shelia was able to assist you so well. We always aim to provide friendly and helpful service. Feel free to reach out if you need anything else!"
Profile photo of Mark Brand

Mark Brand

August 24, 2026

5  out of  5
rating by Mark Brand
"Spoke to Kendra Holt today to get help with finding my home declaration.
She emailed it to me within minutes, great customer service!"
We responded:
"Mark, thank you for taking the time to leave us a review! I'm happy to hear that Kendra was able to assist you quickly with your insurance declarations. We always aim to provide great customer service. Let us know if we can help with anything else!"
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Riley VanHorn

August 21, 2026

5  out of  5
rating by Riley VanHorn
"Talked to Rebecca about needing a declarations page. Sent it while we were still on the phone. A-1 service"
We responded:
"Riley, thank you for taking the time to leave us a review! I'm happy to hear that Rebecca was able to assist you promptly with your declarations page. We strive to provide A-1 service to everyone. Feel free to reach out if you need anything else!"
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Tammy Smith

August 20, 2026

5  out of  5
rating by Tammy Smith
"Excellent service shella was so friendly and helpful She needs a raise"
We responded:
"Tammy, I'm happy to hear that Shella provided you with friendly and helpful service. We’re proud to have her on our team. Let us know if we can help with anything else!"
Profile photo of Amanda Loughridge

Amanda Loughridge

August 20, 2026

5  out of  5
rating by Amanda Loughridge
"Anytime I have a policy change whether it be for home, car or farm Jessica and Kendra go above and beyond. They’re always professional, which makes the process quick and easy!"
We responded:
"Amanda, thank you for taking the time to leave us a review! I'm happy to hear that Jessica and Kendra have been able to make your policy changes smooth and efficient. We strive to provide professional service for all your insurance needs. Feel free to reach out if you need anything else!"
Profile photo of Riley L

Riley L

August 19, 2026

5  out of  5
rating by Riley L
"Alex and his team have always been helpful with any question or concern. Dealing with setting up insurance for our move was such a breeze thanks to Ariel specifically."
We responded:
"Riley, thank you for taking the time to leave us a review! I'm happy to hear that our team, especially Ariel, made your move and insurance setup smooth and easy. We appreciate your feedback and support. Let us know if we can help with anything else!"
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John Copley

August 19, 2026

5  out of  5
rating by John Copley
"Great place"
We responded:
"Thank you, John! I'm happy to hear you think our office is a great place. We appreciate your support!"
Profile photo of Scott Masoner

Scott Masoner

August 17, 2026

5  out of  5
rating by Scott Masoner
"Always friendly, always make it easy.
I needed to update my Auto policy, and Shelia (who is super nice) had me sorted out in no time. A very positive experience"
We responded:
"Scott, thank you for taking the time to leave us a review! I'm happy to hear that Shelia was able to assist you with updating your policy quickly and easily. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
Profile photo of Russell Stroud

Russell Stroud

August 14, 2026

5  out of  5
rating by Russell Stroud
"The agents at Alex Baldwin State Farm truly go above and beyond for their clients. Thank you Eleanor, Jazmin, Alexandra, and Alex for all your help. You make sometimes difficult circumstances much easier to navigate."
We responded:
"Russell, thank you for taking the time to leave us a review! I'm happy to hear that we could make things easier for you. We always aim to provide the best support possible. Feel free to reach out if you need anything else!"
Profile photo of Sarah King

Sarah King

August 11, 2026

1  out of  5
rating by Sarah King
"cant reach anyone after starting with Alex Baldwins office, all of my account is messy and the office as a whole is unprofessional. 2/10 because at least I had coverage for a month"
We responded:
"Thank you for your feedback, Sarah. I'm sorry to hear about your experience with our office. We strive to provide professional service and it sounds like we missed the mark. Please reach out to us directly so we can address your concerns and help resolve any issues with your account."
Profile photo of Johnny Williams

Johnny Williams

August 7, 2026

5  out of  5
rating by Johnny Williams
"Rebecca was wonderful and answered all of questions. We appreciate her patience and staying late on Friday!"
We responded:
"Johnny, thank you for taking the time to leave us a review! I'm happy to hear that Rebecca was able to assist you and provide the support you needed. We appreciate your kind words and are always here to help. Feel free to reach out if you need anything else!"
Profile photo of Zane Ward

Zane Ward

August 7, 2026

5  out of  5
rating by Zane Ward
"Great customer service and easy to work with!"
We responded:
"Zane, thank you for taking the time to leave us a review! I'm happy to hear that you found our customer service great and working with us easy. We strive to make every interaction smooth and pleasant. Let us know if we can help with anything else!"