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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wade Lewis

July 1, 2025

5  out of  5
rating by Wade Lewis
"Ariel was awesome!! She helped me very fast and was so very nice and helpful. I would recommend her to anyone needing insurance"
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Wayne Raines

July 1, 2025

5  out of  5
rating by Wayne Raines
"Always great working with Shelia. She quickly solves my problem and I can move on knowing it is fixed. Thanks Shelia."
We responded:
"Thank you, Wayne! I'm happy to hear that Shelia was able to assist you efficiently. We appreciate your trust in us and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Brenda Black

June 30, 2025

5  out of  5
rating by Brenda Black
"Good customer service they enjoy helping people. They care about they customer. any issue you have and they wouldn't help you thank you for your service."
We responded:
"Thank you for your review, Brenda! I'm happy to know that you appreciate our customer service and feel cared for. Your satisfaction is important to us, and we're always here to assist with any needs you may have. Thanks for choosing us!"
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Bill Stinson

June 23, 2025

5  out of  5
rating by Bill Stinson
"Drew was very responsive and helpful with our transition to NWA from another state. I had lots of questions to which she would get the answer if she didn’t already know. Thanks for your help Drew."
We responded:
"Thank you so much for the kind words, Bill! We’re glad the team was able to support you during your move and make the transition a bit smoother. We appreciate the opportunity to assist and are always here if you need anything along the way!"
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Kathryn Sloan

June 20, 2025

5  out of  5
rating by Kathryn Sloan
"Drew took care of my quote and requests quickly and efficiently. I appreciate the Baldwin team immensely!"
We responded:
"Thank you for your review, Kathryn! I'm happy to hear that Drew was able to assist you promptly and efficiently. We truly appreciate your kind words about our team. If you need anything else, feel free to reach out!"
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Christine Higgins Spencer

May 28, 2025

5  out of  5
rating by Christine Higgins Spencer
"Wow. I can’t say enough good things about this team. Thank you so much"
We responded:
"Thank you, Christine! I'm so glad to hear your positive feedback about our team. We truly appreciate your support and are here for any of your insurance needs. Feel free to reach out anytime!"
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Powers Spencer

May 27, 2025

5  out of  5
rating by Powers Spencer
"Knowledgeable staff. Great customer service."
We responded:
"Thank you, Powers, for your kind words! I'm glad to know that our knowledgeable team and great customer service made a positive impression. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Rhodes Roberts

May 20, 2025

5  out of  5
rating by Rhodes Roberts
"Agents were a great help and very knowledgeable!"
We responded:
"Thank you for your feedback, Rhodes! We're pleased to hear our team could provide the support you needed. At our agency, we believe in helping customers navigate their coverage options, and we're grateful when they take time to share their experience like you have. Wishing you all the best!"
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Lilly B

May 14, 2025

5  out of  5
rating by Lilly B
"Wonderful service, was very kind and helpful!"
We responded:
"Thank you, Lilly, for your kind words! I'm glad you found the service helpful and kind. If you have any questions or need assistance in the future, feel free to reach out."
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Pamela Marks

May 13, 2025

5  out of  5
rating by Pamela Marks
"Kaelynn is so helpful, friendly, and knowledgeable. She is such a pleasure to work with. She genuinely cares and gives excellent customer service and advice."
We responded:
"Thank you, Pamela, for sharing your experience! I'm happy to hear that Kaelynn's helpfulness and friendly nature made your experience enjoyable. Her dedication to providing excellent service and advice is truly appreciated."
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Brandon Davidson

May 13, 2025

5  out of  5
rating by Brandon Davidson
"Just wanted to know if i really wanted to make those changes but i had already decided not too"
We responded:
"Thank you, Brandon, for sharing your thoughts! I'm glad you reached out, and if you have any questions or need further assistance with your insurance needs, feel free to contact our office. We're here to help!"
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Angela W

May 9, 2025

5  out of  5
rating by Angela W
"Sheila is a delightful person to talk with. She is incredibly personable, kind, and respectful. In current times with customer service telephone communications becoming few, it was so nice to be able to talk with her, to have someone take time to explain a bill, etc. Thank you Sheila!"
We responded:
"Wow, thank you for the five-star rating, Ann! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Sydney Foster

May 7, 2025

5  out of  5
rating by Sydney Foster
"Drew was great! She gave me great information and handled my request quickly!"
We responded:
"Hey, Sydney! Thanks so much for letting us know that Drew provided you with helpful information and handled your request so efficiently. We appreciate your feedback and are here if you need anything else!"
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Karen M.F Young

May 6, 2025

5  out of  5
rating by Karen M.F Young
"The lady that answers the phone is so helpful and professional. All of my questions get answered and she is always so nice and relieves my stress about my insurance. My agent is lucky to have her."
We responded:
"Thank you, Karen, for your wonderful feedback! I'm delighted to hear that our team member has been so helpful and professional in addressing your questions and easing your concerns. We're grateful to have such dedicated individuals on our team. If you ever need further assistance, please don't hesitate to reach out!"
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Tegan Heaton

May 6, 2025

5  out of  5
rating by Tegan Heaton
"This State Farm office is excellent very professional and friendly staff. Had a very satisfying experience overall!"
We responded:
"Thank you, Tegan, for your wonderful feedback! I'm happy to know that you had a satisfying experience with our team!"
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Kevin Tolly

May 2, 2025

5  out of  5
rating by Kevin Tolly
"Always super friendly, helpful."
We responded:
"Thank you, Kevin! I'm glad to know you find our team friendly and helpful. We're here to assist with any insurance needs you may have. Feel free to reach out anytime!"
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Cole Henderson

April 30, 2025

5  out of  5
rating by Cole Henderson
"Call the man Hollen Spencer for all your insurance needs. He provides fantastic customer service within Alex’s well-oiled machine. Highly recommend"
We responded:
"Thank you, Cole! I'm happy to hear that Hollen provided you with fantastic customer service. We appreciate your recommendation and are here to assist with any insurance needs you may have in the future."
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Zachary Fredricks

April 30, 2025

5  out of  5
rating by Zachary Fredricks
"Always great to work with and do a great job of breaking down pricing and coverage! Hollen and Seth have been a pleasure to work with and have made everything a seamless process."
We responded:
"Thank you, Zachary, for sharing your positive experience! I'm glad to hear that Hollen and Seth have made the process seamless for you. We appreciate your feedback!"
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Amy Johnson

April 30, 2025

5  out of  5
rating by Amy Johnson
"Arial was very helpful to me. Everyone has been wonderful."
We responded:
"Thanks, Amy! We’re so glad our team was able to help and make your experience a great one. We truly appreciate your support!"
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charlotte lance

April 28, 2025

5  out of  5
rating by charlotte lance
"Rylan Ladewig was so amazing when I called! She was very helpful and answered all of my questions in a timely manner. Thank you, Rylan!"
We responded:
"Thank you, Charlotte, for sharing your experience! I’m glad to hear that Rylan was able to assist you effectively and provide the answers you needed. We appreciate your feedback and are here for any future questions or assistance you may need."
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Sophia

April 28, 2025

5  out of  5
rating by Sophia
"Rylan Ladewig is the best! She is extremely knowledgeable about insurance and always makes my day brighter."
We responded:
"Thank you, Sophia, for your wonderful feedback! I’m happy to hear that Rylan’s expertise and positive attitude have made such a great impact on your experience. We’re always here to assist with any insurance needs you may have. Don’t hesitate to reach out if you have any questions in the future!"
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Kilee Crawford

April 24, 2025

5  out of  5
rating by Kilee Crawford
"Thank you for help Sheila it really made my day"
We responded:
"Thank you, Kilee! I'm happy to hear that Sheila was able to make your day better. We appreciate your feedback and are always here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Pending M

April 23, 2025

5  out of  5
rating by Pending M
"I love the great service and personal touch from Alex Baldwin and his crew. Kaelynn is always a delight to work with and is knowledgeable and patient with all of my questions. This is a great group to trust for your insurance needs."
We responded:
"Thank you so much for your kind words! I'm delighted to know that you appreciate the service and personal touch from our team. Kaelynn will be thrilled to hear your compliments about her knowledge and patience. We're grateful to have you with us for your insurance needs. If you ever have more questions or need assistance, feel free to reach out!"
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Rebecca McFarland

April 14, 2025

5  out of  5
rating by Rebecca McFarland
"Ariel was a great help with my insurance policy! They are always quick and efficient whenever I call!"
We responded:
"Thank you for the review, Rebecca! We are happy to hear that Cannon was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Motown72

April 14, 2025

5  out of  5
rating by Motown72
"Sheila Roberts did a fantastic job helping us with our policy updates. I would definitely recommend reaching out to her with any questions or help."
We responded:
"Thank you! I'm glad to hear that Sheila was able to assist you with your policy updates. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."