State Farm® Insurance Agent Alex Baldwin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sierra Cordelle
August 1, 2025
1
out of
5
rating by Sierra Cordelle
"I had reached out to this office beginning on 6/11 in regard to obtaining business insurance. They tried getting me to get all my auto/home switched over to them which I was hesitant to do and explained that to them due to a lot of people I know that have had issues with SF after the recent storms, they assured me "they would take care of me" They quoted me $40/month for business general liability. Once I told them I did not want to switch everything over but did want to proceed with business insurance the communication was almost nonexistent. There was a week that communication was difficult for me because I was on vacation with my family, which I explained that to Brandon. I then asked for them to send my quote over because I only got that verbally, no response. I followed up again with my question and received my quote which was $135! This is NOT what they quoted me when giving me quotes verbally on the phone (I wrote this down with all my other quotes to compare with other agencies) either way I felt that once I told them I did not want to proceed with bundling my insurance, that my business to them no longer mattered. So, if you are only looking for a small policy, I do not recommend this office and recommend getting everything done in writing. Lack of communication with them is absolutely frustrating and I am not so sure "they would have took great care of me" after all. I tried to NOT post a negative review, but it is extremely aggravating that they did not stick with their original quote, and I have been trying for over 1 month to get this set in stone so we can proceed with what our business needs."
Lance Griswood
August 1, 2025
5
out of
5
rating by Lance Griswood
"Sheila was very helpful with making my payment over the phone."
We responded:
"Thank you, Lance! I'm happy to hear that Sheila was able to assist you with your payment over the phone. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Morgan Lambert
July 31, 2025
5
out of
5
rating by Morgan Lambert
"Drew is AMAZING!! She helped me with my renters insurance policy and was very patient and informative! Thanks again Drew!"
We responded:
"Thank you for your review, Morgan! I'm delighted to hear that Drew provided such helpful and patient service with your insurance policy. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Reed Ronan
July 30, 2025
5
out of
5
rating by Reed Ronan
"Tegan was great help and showed me around their new location. I felt very welcomed."
We responded:
"Thank you, Reed! I'm happy to hear that Tegan made you feel welcomed and provided great assistance at our new location. We appreciate your feedback and look forward to serving you again. Let us know if there's anything else we can do for you!"
Sunnie -Soleil- Parker
July 30, 2025
5
out of
5
rating by Sunnie -Soleil- Parker
"I've been through many insurance companies in my time, and I've never enjoyed my time with any of them ... Until i found Alex Baldwin State farm, all I can say is that man must have a top tier hiring team because I've always been cared for to the highest levels. Today I had the absolute PLEASURE of working with Natalie at the front desk, she heard my woes and deftly got me transferred to Shelia, the kindest agent I've worked with, who saw me where I was and helped make sure I was covered and cared for with my plan. By far, they have the best service to cost ratio of any company I've worked with, and the roadside assistance is always on point as well! Thank you again Natalie and Shelia, yall rock."
We responded:
"Thank you, Sunnie -Soleil- Parker, for sharing your experience! I'm delighted to hear that Natalie and Shelia provided you with exceptional service. It's wonderful to know that you feel well cared for and that our team has made a positive impact. We're committed to maintaining that high level of service and are always here to assist with any of your insurance needs. Thanks for choosing us!"
fancyfreerissa
July 27, 2025
5
out of
5
rating by fancyfreerissa
"Lauren Little is the best ! Thank you for all the support. Definitely recommend and I’ll be a loyal customer."
We responded:
"Thank you! I'm delighted to hear that Lauren provided such excellent support. Your recommendation means a lot, and we're grateful to have you as a loyal customer. If you ever need anything, feel free to reach out!"
Mikayla Myers
July 25, 2025
5
out of
5
rating by Mikayla Myers
"Had a great experience with Natalie on the phone. She was friendly and very helpful. Answered all of my questions in a way that was easy to understand and didn’t rush me. Great service!"
We responded:
"Thank you for your review, Mikayla! I'm happy to hear that Natalie provided you with such friendly and helpful service. We strive to make sure all your questions are answered clearly and at your pace. If you need anything else, feel free to reach out!"
Amber Higgins
July 23, 2025
5
out of
5
rating by Amber Higgins
"Absolutely great customer service by Ms. Tegan."
We responded:
"Amber, we thank you for the amazing review. We value you and the chance to help you with your insurance needs."
Brenda Black
July 23, 2025
5
out of
5
rating by Brenda Black
"Evan was a good helper this morning a good personity he made you to be apart of customer I feel like I made the right decision to be a part of customer."
We responded:
"Thank you for your review, Brenda! I'm happy to know that you appreciate our customer service and feel cared for. Your satisfaction is important to us, and we're always here to assist with any needs you may have. Thanks for choosing us!"
Miguel Solis
July 23, 2025
5
out of
5
rating by Miguel Solis
"I recently had an issue, and Lauren Little was able to assist me. She was very professional and attentive. I feel that Lauren went above and beyond to help resolve my issue."
We responded:
"Miguel, thank you for your review! I'm happy to hear that Lauren was able to assist you so effectively. Our team is dedicated to providing attentive and professional service, and it's wonderful to know that Lauren exceeded your expectations. If you need anything else, feel free to reach out!"
James Redline
July 22, 2025
5
out of
5
rating by James Redline
"Tegan was awesome! Very polite and helpful. Got everything settled quickly and was happy to laugh with me. I’ve been with Alex for many years and will have many years to come!"
We responded:
"Thank you for your review, James! I'm glad to hear that Tegan provided such a positive experience. It's wonderful to know you've been with us for so long and plan to continue. We're always here to assist you with anything you need!"
Tony Frazier
July 22, 2025
5
out of
5
rating by Tony Frazier
"Tegan she done a very good job answer all my question. I give her a 5 star thank you."
We responded:
"Thank you for your review, Tony! I'm happy to hear that Tegan was able to assist you effectively and answer all your questions. We appreciate your 5-star rating and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Lakisha Cleveland
July 15, 2025
5
out of
5
rating by Lakisha Cleveland
"I had a great experience with Sheila this afternoon she assisted me and eased my worries. I love State farm insurance"
We responded:
"Thank you for your review, Lakisha! I'm happy to hear that Sheila was able to assist you and ease your worries. We appreciate your love for State Farm Insurance. If you ever need anything else, feel free to reach out!"
Chris Laffitte
July 15, 2025
5
out of
5
rating by Chris Laffitte
"Sheila was super helpful. She was able to take care of all my insurance needs!"
We responded:
"Thank you for your review, Chris! I'm happy to hear that Sheila was able to assist with all your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
LYNDA OHLDE
July 15, 2025
5
out of
5
rating by LYNDA OHLDE
"Sheila was wonderful to work with. Very helpful and thorough!"
We responded:
"Thank you for your review, Lynda! I'm happy to hear that Sheila provided you with such helpful and thorough service. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Elizabeth Jilka
July 10, 2025
5
out of
5
rating by Elizabeth Jilka
"Shelia was very helpful today. She answered all my questions and made me feel like a valued customer!"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Shelia was able to assist you effectively and make you feel valued. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Wade Lewis
July 1, 2025
5
out of
5
rating by Wade Lewis
"Ariel was awesome!! She helped me very fast and was so very nice and helpful. I would recommend her to anyone needing insurance"
We responded:
"Wade, thank you for your fantastic review! I'm happy to hear that Ariel provided you with such quick and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Wayne Raines
July 1, 2025
5
out of
5
rating by Wayne Raines
"Always great working with Shelia. She quickly solves my problem and I can move on knowing it is fixed. Thanks Shelia."
We responded:
"Thank you, Wayne! I'm happy to hear that Shelia was able to assist you efficiently. We appreciate your trust in us and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Bill Stinson
June 23, 2025
5
out of
5
rating by Bill Stinson
"Drew was very responsive and helpful with our transition to NWA from another state. I had lots of questions to which she would get the answer if she didn’t already know. Thanks for your help Drew."
We responded:
"Thank you so much for the kind words, Bill! We’re glad the team was able to support you during your move and make the transition a bit smoother. We appreciate the opportunity to assist and are always here if you need anything along the way!"
Jerry McCormick
June 20, 2025
5
out of
5
rating by Jerry McCormick
"Drew took care of my quote and requests quickly and efficiently. I appreciate the Baldwin team immensely!"
We responded:
"Thank you for your review, Kathryn! I'm happy to hear that Drew was able to assist you promptly and efficiently. We truly appreciate your kind words about our team. If you need anything else, feel free to reach out!"
Christine Higgins Spencer
May 28, 2025
5
out of
5
rating by Christine Higgins Spencer
"Wow. I can’t say enough good things about this team. Thank you so much"
We responded:
"Thank you, Christine! I'm so glad to hear your positive feedback about our team. We truly appreciate your support and are here for any of your insurance needs. Feel free to reach out anytime!"
Powers Spencer
May 27, 2025
5
out of
5
rating by Powers Spencer
"Knowledgeable staff. Great customer service."
We responded:
"Thank you, Powers, for your kind words! I'm glad to know that our knowledgeable team and great customer service made a positive impression. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Rhodes Roberts
May 20, 2025
5
out of
5
rating by Rhodes Roberts
"Agents were a great help and very knowledgeable!"
We responded:
"Thank you for your feedback, Rhodes! We're pleased to hear our team could provide the support you needed. At our agency, we believe in helping customers navigate their coverage options, and we're grateful when they take time to share their experience like you have. Wishing you all the best!"
Lilly B
May 14, 2025
5
out of
5
rating by Lilly B
"Wonderful service, was very kind and helpful!"
We responded:
"Thank you, Lilly, for your kind words! I'm glad you found the service helpful and kind. If you have any questions or need assistance in the future, feel free to reach out."
Pamela Marks
May 13, 2025
5
out of
5
rating by Pamela Marks
"Kaelynn is so helpful, friendly, and knowledgeable. She is such a pleasure to work with. She genuinely cares and gives excellent customer service and advice."
We responded:
"Thank you, Pamela, for sharing your experience! I'm happy to hear that Kaelynn's helpfulness and friendly nature made your experience enjoyable. Her dedication to providing excellent service and advice is truly appreciated."